基于KANO-IPA的矿工安全沟通满意度需求层次研究

doi:10.11799/ce202202032

Abstract

Abstract: In order to identify the key factors to improve the miners'safety communication satisfaction, the improvement strategy of miners'safety communication satisfaction is put forward to reduce the unsafe behavior and human accidents.Based on the questionnaire survey of 21 index factors of safety communication satisfaction, this paper makes a statistical analysis of the survey results to determine the hierarchy classification and priority of improvement of miners'safety communication satisfaction.The results showed that 21 index factors were divided into 2 essential factors, 2 charm factors and 17 one-dimensional factors, which were combined with KANO-IPA Matrix analysis, to determine the key factors affecting the miners'safety communication satisfaction and the priority of improving the factors, and put forward the strategies to improve the quality of miners'safety communication.

CLC Number:

TD-05

References

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Research on demand hierarchy of miners’safety communication satisfaction based on KANO—IPA

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